If you're dining in, refills are back
Starbucks is making changes to its locations in the United States and Canada, including bringing back condiment bars and having baristas hand-write customers' names on cups. These changes are part of an effort to revive the coffee house vibe that has diminished in recent years. The return of milk and sugar stations and personalizing cups reflects an acknowledgment that Starbucks may have overloaded its baristas with drink preparation options. Additionally, free refills on "for here" orders are now available to all paying customers, and the company has implemented new policies regarding seating, cleanliness, and behavior in its stores. Starbucks has experienced declining sales and customer visits, and investors are awaiting the results of CEO Brian Niccol's turnaround plan.
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